Use the Cases (Cases 2.0) or Cases-Old (Cases 1.0) dashboard to manage cases. A user can:
-
Search for one or more cases
-
Add a case
-
Add a Quick Case using a minimal number of required fields (on the Cases dashboard)
-
Edit a case (for example, to reassign a case or update information)
-
Mass update cases
-
Review the status of one or more cases (on the Cases-Old dashboard)
-
Reactivate a case
-
View a case summary (on the Cases dashboard)
The following graphic illustrates the Cases dashboard.
The following graphic illustrates the Cases-Old dashboard.
