Reactivating cases

You can reactivate a case after it has been closed.

To reactivate a case:

1. In the modules bar, select Cases or select Cases Module Old.

   A list of Cases displays.

2. Click More to display the list of search filters.

   The Standard Filters dialog box opens.

3. Click Archived in the Show field and then click Search.

   The system displays the archived cases with italics and bold.

4. Locate the case to reactivate and edit the case:

   • Locate the entry and click (Jump).

   • Or

   • Select a row and click the Edit button

   The Client Service Case form opens.

5. Click Reactivate in the Action Center under Workflow.

   The system reactivates the case.