Email Integration aliases link a credential to an email address and identify and group several default values for processing the email requests. The Email Integration Aliases are stored in the Email Integration table (tblEmailIntegration). An example of how an alias links to an email address, is when you want to enable functionality for replying above the line with case discussion messages. See Configuring Case Discussion: Reply Above This Line.
For an email address to be processed, it must have an Alias specified in the alias table. If no alias is found, an email integration error is logged as “Email Contains Missing or Invalid Key Information - Workspace ID: # Project Type ID: 0”. When this occurs, the reply message is not generated and transmitted. When adding email aliases to your mailbox, coordinate this activity with your email administrator.
Review the topic Email Integration Processing for a comprehensive picture of the process.
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