Changing your password

Changing your password from the ClientSpace login screen sends an email to your external email mailbox, such as Gmail or Outlook. For ClientSpace to send the email, you must have Enable Email for this account enabled in your ClientSpace user profile. Enable Email for this account is how you can receive ClientSpace notifications in your external email mailbox. If this option is not enabled in your user profile, then resetting your password from the login screen will not work. You may need to contact your ClientSpace administrator for assistance.

To change your password from the ClientSpace login screen:

1. Click Forgotten Username or Password? (see the previous image).
   Forgot Password and Forgot Username appear.

2. To change your password, in Enter your username, type your ClientSpace username, and click Request Password Change.
3. To request your ClientSpace username, in Enter your email address, type your email address (for example, for Gmail or Outlook), and click Send my Username to me.
4. Go to your email mailbox, open the email, and follow the instructions.

To change your password from My Profile:

1. Go to My Profile.
   The User Details form opens.
2. In the Action Center, click (Change Password).