Using the Slack integration

To use the Slack integration, simply type one of the available Slash commands after typing the prefix command you assigned in Step 1 of the Slack integration settings. In our example, we are using /clientspace.

Note:  Sharing data in a Group Channel - When returning data to a group channel using the following commands, the returned information will be visible only to you, unless you explicitly use the -share command. If you include -share in your request, the returned data will be visible to anyone in the Slack channel. Example: /clientspace mycases -share

The following is a list of available commands that can be used in Slack to retrieve ClientSpace information:

Command	Description and examples
case	Returns information about a Case by Case Number. Example: /clientspace case 1234
escalated	Returns escalated cases assigned to you, ordered by Escalation Date Descending (newest first) Examples: /clientspace escalated /clientspace escalated -share
help	Lists all of the available commands Example: /clientspace help
mycases	Returns the most recent 10 cases assigned to you, ordered by Date Created descending (newest first) Examples: /clientspace mycases /clientspace mycases -share
mytasks	Returns the most recent 10 tasks assigned to you, ordered by Start Date descending (newest first) Examples: /clientspace mytasks /clientspace mytasks -share
task	Returns information about a specific Task by TaskID Example: /clientspace task 1234

Using slack requests returns a Slack post containing pertinent information about your request including a selectable link that opens the case/task in a new browser.