Slack integration

The Slack integration allows you to use slash commands in Slack to retrieve a high-level synopsis of Case and Task data with links to open these cases and tasks directly from Slack. Integration with Slack requires configuring Slack as well as the ClientSpace application.

Required prerequisites

Slack integration requires that you are already using Slack in your business and that you have a Slack Administrator. Additionally, your Slack Administrator must configure the Slack Slash commands. For ClientSpace clients, after the Slack Slash Command has been created, log an Extranet case for help with configuring the Slack API.

The following topics are included in this chapter: