Troubleshooting Salesforce API Issues

Issue 1: The Salesforce API process is frozen or stuck.

Potential Fix: In ClientSpace, open the Salesforce Sync Rest API Scheduled Process (System Admin > Advanced > Scheduled Processes, uncheck the Is Running checkbox and Save.

 

Issue 2:  An access token error not granted error displays in the SFDC API Log report.

Potential Fix: Reset the security token in the Salesforce site (My Personal Information > Reset My Security Token). Then reset the password in the Salesforce site.

 

Issue 3:  The following error displays in the SFDC API Log report: "Severe Error occurred; error=Cannot deserialize the currentJSON array (e.g. [1,2,3]) into type 'ClientSpace.API.Salesforce.Rest.DescribeObjectResult' because the type requires a JSON object (e.g. {"name":"value"}) to deserialize correctly."

Potential Fix: Reset the username and password in the Salesforce site and in ClientSpace.

Related Topics:

• Salesforce API Testing (Implementation Phase 4)