Client Service Case field replacement
Fields with { } indicate that you can use field replacement. Any of the following fields are available for decode when constructing an email reply template.
{CaseNumber} |
{fkUserIDCreatedBy} Created By |
{CaseDetails} This is a fieldset. |
{CreateDate} |
{CreateTime} |
{EscalationDate} Level 1 Escalation Date |
{EscalationTime} Level 1 Escalation Time |
{Escalation2Date} Level 2 Escalation Date |
{Escalation2Time} Level 2 Escalation Time |
{crCategory} |
{ResolutionDate} |
{CaseAssignment} |
{ResolutionTime} |
{fkCaseTypeID} Case Type |
{fkUserIDAssignedTo} |
{fkContactIDClientContact} Client Contact |
{PhoneNumber} |
{CallerName} |
{IncludeinNotification} |
{luStatus} |
{EmailAddress} |
{CaseAudit} |
{luPriority} |
{DueDate} |
{BrokerContact} |
{fkEmployeeID} |
{Subject} |
{CaseInfo} This is Description. |
{Resolution} |
{InternalNotes} |
{CaseNotes} |
{CommunicationMethod} |
{luClientSatisfied} |
{hasNotificationsDisabled} |
{HoursToComplete} |
{GenKey} This is ID of the current case record. |
{RowGUID} |
{IsActive} |
{fkProjectID} |
{_GenKey} |
{DateCreated} |
{DateUpdated} |
{ImportID} |
{_UpdatedByUserNameDecode} |
{_RowDecode} |
{AttributeTableName} Name of the table, such as gen_ClientServiceCase. |
{pkClientServiceCaseID} |
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The following fields are also decoded.
{Org_Name} |
{Org_Address1} |
{Org_Address2} |
{Org_City} |
{Org_State} |
{Org_Zip} |
{CSC_DateCreated} |
{CSC_DateUpdated} |
{CSC_UpdatedByFullName} |
{CSC_UpdateByFirstName} |
{CSC_UpdateByLastName} |
{CSC_CaseNumber} |
{CSC_TimeCreated} |
{CSC_Escalation2Date} |
{CSC_Escalation2Time} |
{CSC_EscalationDate} |
{CSC_EscalationTime} |
{CSC_CreatedByFullName} |
{CSC_CreatedByFirstName} |
{CSC_CreatedByLastName} |
{CSC_ResolutionDate} |
{CSC_ResolutionTime} |
{CSC_BrokerFullName} |
{CSC_BrokerFirstName} |
{CSC_BrokerLastName} |
{CSC_CommunicationMethod} |
{CSC_Category} |
{CSC_DueDate} |
{CSC_ClientContactFullName} |
{CSC_ClientContactFirstName} |
{CSC_ClientContactLastName} |
{CSC_EmployeeFullName} |
{CSC_EmployeeFirstName} |
{CSC_EmployeeLastName} |
{CSC_AssignedToFullName} |
{CSC_AssignedToFirstName} |
{CSC_AssignedToLastName} |
{CSC_AssignedToTitle} |
{CSC_Status} |
{CSC_Priority} |
{CSC_Phone} |
{CSC_Resolution} |
{CSC_Issue} |
{CSC_Subject} |
{CSC_CaseType} |
{CSC_FormLabel} |
{CSCDISCSubject} |
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