Client Service Case field replacement

Fields with { } indicate that you can use field replacement. Any of the following fields are available for decode when constructing an email reply template.

{CaseNumber}

{fkUserIDCreatedBy} Created By

{CaseDetails} This is a fieldset.

{CreateDate}

{CreateTime}

{EscalationDate} Level 1 Escalation Date

{EscalationTime} Level 1 Escalation Time

{Escalation2Date} Level 2 Escalation Date

{Escalation2Time} Level 2 Escalation Time

{crCategory}

{ResolutionDate}

{CaseAssignment}

{ResolutionTime}

{fkCaseTypeID} Case Type

{fkUserIDAssignedTo}

{fkContactIDClientContact} Client Contact

{PhoneNumber}

{CallerName}

{IncludeinNotification}

{luStatus}

{EmailAddress}

{CaseAudit}

{luPriority}

{DueDate}

{BrokerContact}

{fkEmployeeID}

{Subject}

{CaseInfo} This is Description.

{Resolution}

{InternalNotes}

{CaseNotes}

{CommunicationMethod}

{luClientSatisfied}

{hasNotificationsDisabled}

{HoursToComplete}

{GenKey} This is ID of the current case record.

{RowGUID}

{IsActive}

{fkProjectID}

{_GenKey}

{DateCreated}

{DateUpdated}

{ImportID}

{_UpdatedByUserNameDecode}

{_RowDecode}

{AttributeTableName} Name of the table, such as gen_ClientServiceCase.

{pkClientServiceCaseID}

 

The following fields are also decoded.

{ClientNumber}

{PEOID}

{Org_Name}

{Org_Address1}

{Org_Address2}

{Org_City}

{Org_State}

{Org_Zip}

{CSC_DateCreated}

{CSC_DateUpdated}

{CSC_UpdatedByFullName}

{CSC_UpdateByFirstName}

{CSC_UpdateByLastName}

{CSC_CaseNumber}

{CSC_TimeCreated}

{CSC_Escalation2Date}

{CSC_Escalation2Time}

{CSC_EscalationDate}

{CSC_EscalationTime}

{CSC_CreatedByFullName}

{CSC_CreatedByFirstName}

{CSC_CreatedByLastName}

{CSC_ResolutionDate}

{CSC_ResolutionTime}

{CSC_BrokerFullName}

{CSC_BrokerFirstName}

{CSC_BrokerLastName}

{CSC_CommunicationMethod}

{CSC_Category}

{CSC_DueDate}

{CSC_ClientContactFullName}

{CSC_ClientContactFirstName}

{CSC_ClientContactLastName}

{CSC_EmployeeFullName}

{CSC_EmployeeFirstName}

{CSC_EmployeeLastName}

{CSC_AssignedToFullName}

{CSC_AssignedToFirstName}

{CSC_AssignedToLastName}

{CSC_AssignedToTitle}

{CSC_Status}

{CSC_Priority}

{CSC_Phone}

{CSC_Resolution}

{CSC_Issue}

{CSC_Subject}

{CSC_CaseType}

{CSC_FormLabel}

{CSCDISCSubject}