Configuring the Discussion Links

To configure the discussion links:

1. Configure the Header Proc on the Client Service Case (if not already done).
2. Configure the Dataform Links.
3. Dataform links to the Case related discussion dataform and Discussion list.

Case Related Discussion

1. In Custom Function, type clientServiceCase.showDiscussion.

Link Display Condition

If both the Case AssignedTo user and the Associated Contract on the case have an email address:

1. Set Show Discussion to True.